We collect personal information, such as your name, contact details, shipping and billing addresses, and order history, to process orders and provide customer support. Payment information is handled securely by third-party providers. We may share data with trusted partners for order fulfilment. Cookies are used to enhance your experience. You may request access, correction, or deletion of your data at any time. By using our site, you consent to this policy.
terms & Conditions
1. ORDER PROCESSING
All orders are processed within 1–3 business days after payment confirmation. Business days are defined as Monday to Friday, excluding weekends and public holidays.
Order processing includes order verification, product quality checks, packaging, and preparation for dispatch. During periods of high order volume, promotional campaigns, or unforeseen circumstances, processing times may be extended slightly. Customers will be notified where significant delays occur.
2. SHIPPING & DISPATCH
Once an order has been processed and dispatched, shipping is handled by independent third-party logistics partners. Ownership and responsibility for the shipment transfer to the customer upon dispatch, except where otherwise required by applicable law.
Dispatch confirmation may be sent via email, SMS, or other contact details provided at checkout.
3. DELIVERY TIMELINE
Estimated delivery times vary based on:
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Customer location
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Shipping method selected
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Courier service availability
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External factors such as weather, traffic, security conditions, or public disruptions
Delivery timelines provided at checkout or via customer communication are estimates only and are not guaranteed.
4. DELAYS OUTSIDE OUR CONTROL
We are not responsible for delivery delays caused by:
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Courier or logistics partner delays
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Incorrect or incomplete delivery information provided by the customer
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Customs inspections or regulatory procedures (where applicable)
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Force majeure events, including but not limited to strikes, natural disasters, or government actions
Once an order has been dispatched, any delivery-related concerns should be directed to the assigned logistics provider, although we may assist where reasonably possible.
5. PICKUP OPTION
Customers may select pickup locations in Lagos or Ibadan, where available, during checkout. Pickup details, including location and collection timelines, will be communicated after order confirmation.
Orders not collected within the communicated timeframe may be subject to cancellation or additional handling fees.
6. INCORRECT ADDRESS & FAILED DELIVERY
Customers are solely responsible for providing accurate and complete delivery information at checkout.
If an order is returned due to:
The customer may be required to cover the cost of re-delivery. Refunds for failed deliveries may be subject to deductions for shipping and handling fees.
7. ORDER VOLUME & FULLFILMENT CAPACITY
We process a high volume of orders daily and take care to ensure each order is handled accurately and hygienically. As a result, processing and dispatch timelines may vary slightly during peak periods. We appreciate customer patience and understanding.
8. RISK OF LOSS & DAMAGED DELIVERY
Risk of loss or damage passes to the customer upon dispatch. Customers are advised to inspect deliveries immediately upon receipt and report any visible damage to the courier at the point of delivery.
Claims for damaged or missing items must be reported within 24 hours of delivery, along with clear photographic evidence, to be considered for review.
9. POLICY UPDATES
We reserve the right to update or modify this Order Processing and Delivery Policy at any time without prior notice. Changes will take effect immediately upon publication on our website.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Order Processing, Shipping & Delivery Policy.
