All open roles
Customer Care
Customer Service Rep (Portfolio Manager)
- Full-Time
- On-site
- Good Pay
Location
- Lagos
Look after a portfolio of customers — answer well, follow through, keep them coming back.
Most of our customers meet us through a WhatsApp message or an order enquiry, and you are that meeting. You look after a portfolio of them: answering questions about skin concerns and products, tracking orders, sorting out what went wrong, and following up so a first order becomes a second.
What you will be doing
- Answer customers on WhatsApp, email, phone and social, quickly and in our voice.
- Know the range well enough to recommend honestly, including saying "not that one".
- Track orders and chase deliveries on the customer's behalf.
- Own complaints through to a resolution the customer accepts.
- Follow up your portfolio, and keep notes worth reading.
What we are looking for
- One or more years in customer service, ideally beauty or retail.
- Clear written English, and a warm phone manner.
- Genuinely interested in skincare — you will be asked real questions.
- Patient with people who are upset, and organised enough to follow through.
- Based in Lagos.