Frequently asked questions

Yes. Our formulas are designed to work for all skin types, including sensitive, oily, dry, and combination skin. We recommend patch-testing any new product if you have extremely sensitive skin.

Keep them somewhere cool and dry, out of direct sunlight, and close the lid properly after each use. Nigerian heat is hard on cosmetics — a bathroom windowsill is the worst place in most homes, and a bedroom shelf away from the window is one of the best.

If a product changes colour, texture or smell, stop using it.

No. You can check out as a guest with just your name, email address, phone number and delivery address.

Creating an account is worth it if you order regularly: your addresses are saved, and you can see every order you have placed in one place.

Anywhere in Nigeria, and we also ship to the United Kingdom, the United States and Canada.

Choose your country using the selector at the top of the page before you shop, so that prices and delivery options are the right ones for you.

It depends on where your parcel is going, so the price and the expected number of days are both shown at checkout once you have entered your address — before you pay, never after.

Lagos deliveries are usually the quickest. Deliveries to other states go through our courier's network and take longer.

Yes. At checkout you can choose to collect from a GIG centre near you instead of paying for door delivery, which is normally cheaper.

We will let you know when your parcel has arrived and is ready to collect. Bring your order number and some ID.

Because it is what actually gets your parcel to you. Most Nigerian addresses have no postcode, and riders find a house by the nearest recognisable thing — a school, a filling station, a junction, a well-known shop.

A good landmark is the single biggest thing you can do to avoid a failed delivery. “Opposite the blue mosque, after the second speed bump” is far more useful than a street name alone.

We email you at each stage — when your order is confirmed, when it has been dispatched, and when it is on its way to you.

If you have an account, every order and its current status is in the Orders section of your account. If you checked out as a guest, use the link in your confirmation email.

The methods available to you are shown at checkout and depend on where you are shopping from.

In Nigeria you can pay by card. For orders from the UK and elsewhere we take payment by bank transfer, and the account details are shown to you during checkout along with what to use as your reference.

Yes. Card payments are handled entirely by our payment provider on their own secure systems. Your card number never reaches Toke Cosmetics and we never store it — all we are told is whether the payment succeeded.

The whole site runs over an encrypted connection.

No. Payment is taken when you place your order, which is what lets us reserve your items and hand the parcel to the courier the same day.

If you arrive through a friend's referral link or enter their code at checkout, you get 5% off your order and your friend earns a commission on it.

The discount is applied before you pay, so you will see it in your order summary. You can join the programme yourself from the Affiliates page.